Lori and I just received this email from my friend Shari, about her husband Bob:... ...
I recently drove a dear relative to the urologist for some testing. While sittin... ...
Years ago I took Non-Violent Communication (NVC) training. During an early sessi... ...
Since the start of mankind, self-help gurus have sought to define what it is tha... ...
You want to keep customers happy. You hope they will be quick to tell their frie... ...
There is a sweet classic tale that’s been so over told, that seasoned speakers h... ...
Want to own or work for an inspired company? Do you want to feel like your time ... ...
My husband and I went in to the dermatologist together last week for routine che... ...
Lori Jo Vest and Marilyn Suttle, co-authors of Whos Your Gladys? How to Turn Eve... ...
In our book Whos Your Gladys? How to Turn Even the Most Difficult Customer into ... ...