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It’s Customer Service Week – Enjoy Free Gladys Vid

作者 未知 于 2011-02-27 18:13:44 修改

As a thank you for visiting our blog, and supporting our bestseller, “Who’s Your Gladys?”, we have a gift for you! My coauthor, Lori Jo Vest, and I are going to release 21 one-minute customer service videos, The Who’s Your Gladys Quick Tips. These short, info-packed videos will help you raise the bar so you can deliver exceptional service to your customers. Each video is filled with relevant tips you can use as meeting starters and training tools. You can also use them to keep an existing fabulous service culture on track. The best part? They’re FREE!

The first video is titled “Mistakes Happen” and you can watch it here: www.WhosYourGladys.TV

What should you do when you or another member of your team makes a mistake? Here are a few tips:

  • Value mistakes. Consider them tuition toward your education and a form of accelerated learning.
  • Be honest. Don’t hide mistakes. Share what happened within the company, so that others can learn from your mistake, rather than making the same mistake themselves.
  • Leaders – Make sure your company culture supports a solutions-focused respect for lessons learned, rather than simply blaming and shaming employees who mess up. If your staff is too afraid to tell the truth, business will suffer.
  • Apologize genuinely to whoever was affected by your mistake. Then be relentless (and quick) about setting things right.
  • After you debrief and learn from your mistake, forgive yourself, and move on.

More times than I could count, service providers have told me how surprised they were to discover that AFTER a mistake is made, and handled exceptionally well, their customers fall in LOVE with the company. It’s strange how a horrible situation can be turned around to the point where the involved customer cannot say enough good things about your company. Have you found that to be true as well? Do you handle a mistake exceptionally well? Watch our first video here: www.WhosYourGladys.TV.

One more gift for you this week, that could help you create customer experiences that make competitors irrelevant.

Win one of ten one-hour phone consultations with Marilyn Suttle and Lori Jo Vest, the authors of Who’s Your Gladys? How to Turn Even the Most Difficult Customer Into Your Biggest Fan. For a chance to win, visit www.WhosYourGladys.TV

A special thanks to all of you who love and value Gladys the way we do! May your next Gladys become a vocal supporter and great source of referral sales!

Posted by Marilyn Suttle at www.whosyourgladys.com/blog

本文地址：https://www.ibangkf.com/articeltemp/110.html
版权所有 © 转载时必须以链接形式注明作者和原始出处！

上一篇：Does a Leopard Ever Change Its Spots? Probably Not
下一篇：Guest Blogger Brian Jameson Shares: 6 Pieces of Research Eve

As a thank you for visiting our blog, and supporting our bestseller, “Who’s Your Gladys?”, we have a gift for you! My coauthor, Lori Jo Vest, and I are going to release 21 one-minute customer service videos, The Who’s Your Gladys Quick Tips. These short, info-packed videos will help you raise the bar so you can deliver exceptional service to your customers. Each video is filled with relevant tips you can use as meeting starters and training tools. You can also use them to keep an existing fabulous service culture on track. The best part? They’re FREE!

The first video is titled “Mistakes Happen” and you can watch it here: www.WhosYourGladys.TV

What should you do when you or another member of your team makes a mistake? Here are a few tips:

  • Value mistakes. Consider them tuition toward your education and a form of accelerated learning.
  • Be honest. Don’t hide mistakes. Share what happened within the company, so that others can learn from your mistake, rather than making the same mistake themselves.
  • Leaders – Make sure your company culture supports a solutions-focused respect for lessons learned, rather than simply blaming and shaming employees who mess up. If your staff is too afraid to tell the truth, business will suffer.
  • Apologize genuinely to whoever was affected by your mistake. Then be relentless (and quick) about setting things right.
  • After you debrief and learn from your mistake, forgive yourself, and move on.

More times than I could count, service providers have told me how surprised they were to discover that AFTER a mistake is made, and handled exceptionally well, their customers fall in LOVE with the company. It’s strange how a horrible situation can be turned around to the point where the involved customer cannot say enough good things about your company. Have you found that to be true as well? Do you handle a mistake exceptionally well? Watch our first video here: www.WhosYourGladys.TV.

One more gift for you this week, that could help you create customer experiences that make competitors irrelevant.

Win one of ten one-hour phone consultations with Marilyn Suttle and Lori Jo Vest, the authors of Who’s Your Gladys? How to Turn Even the Most Difficult Customer Into Your Biggest Fan. For a chance to win, visit www.WhosYourGladys.TV

A special thanks to all of you who love and value Gladys the way we do! May your next Gladys become a vocal supporter and great source of referral sales!

Posted by Marilyn Suttle at www.whosyourgladys.com/blog

本文地址：https://www.ibangkf.com/articeltemp/110.html
版权所有 © 转载时必须以链接形式注明作者和原始出处！

上一篇：Does a Leopard Ever Change Its Spots? Probably Not
下一篇：Guest Blogger Brian Jameson Shares: 6 Pieces of Research Eve

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