The end-of-day review is a powerful tool I use to improve my performance with clients, while raising the bar on my personal effectiveness. It’s a simple practice that only takes a few minutes.
Right before leaving work at the end of the day, ask yourself:
What went well? What would I do differently next time? What do I appreciate about my customers?
Here’s why:
When you ask, “What went well?” it unleashes your brain to zero in on all the wins of your day. That makes you more resourceful.
When you make a habit of noticing what’s going right, you’ll more readily apply those same tactics to future situations.
When you ask, “What would I do differently?” it gives your mind time to rehearse better ways of responding to future challenges. Those mental rehearsals can catapult your effectiveness. It also helps you to avoid self-blame, shame, and guilt.
When you make a habit of noticing what’s going right, you’ll more readily apply those same tactics to future situations.
When you ask, “What do I appreciate about my customers?” it keeps your attention on the people who are the reason you’re in business. It helps you get your mind off the one or two curmudgeonly customers that bring you down, so you can see the overall purpose and value of all those who do business with you.
It creates a sense of closure to your work day so you can be more fully present at home with family and friends.
Not all self-reflections are helpful. Some can even sabotage your success. “What went wrong?” is not a resourceful question. It makes the little problems big and big successes little. Rather than rehearse better ways of handling workplace issues, you’re left chewing on troubles. As you leave for the day, you’ll feel frustrated, and your resilience will tank. You won’t be much fun across the dinner table with your family and it sets you up to start the next day from a less resourceful vantage point.
I’ve been doing an end-of-day review for the last several years. Last night, I sat down and did a similar end-of-year review. One thing I’m going to do differently – I’ll keep a notebook to capture my end-of-day reviews.
What do you think? How could you build upon what’s going right and make adjustments to better serve your customers?
Posted by Marilyn Suttle on www.whosyourgladys.com/blog
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