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It’s Customer Service Week – Enjoy Free Gladys Vid

As a thank you for visiting our blog, and supporting our bestseller, “Who’s Your... ...

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Does a Leopard Ever Change Its Spots? Probably Not

When we were writing Whos Your Gladys? we interviewed Singapore Airlines, learni... ...

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Do You Know What’s at the Top of Your Customers’ I

As part of an experiment, I got out a pad of paper and pen, and walked through e... ...

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Guest Blogger Edward Caulfield Says: “You Killed M

Today’s guest blogger is Edward Caulfield, a Service Management Professional wit... ...

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Guest Blogger Jason Mikula Shares: What’s Really H

Today’s guest blogger is Jason Mikula , who has a wide variety of experience in ... ...

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Guest Blogger Joanna Brandi Share: 7 Tricks to Stay Positive

Todays guest blogger is Joanna Brandi, an acclaimed and well-respected customer ... ...

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Guest Blogger Dean van Leeuwen Says: You Can’t Get Customer

Todays guest blogger is Dean van Leeuwen, an intellectual adventurer, scholar of... ...

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Grand Scheme or Minutia – What Do You Really Want?

Lori Jo Vest Ever notice what happens when you get angry? Doesnt matter if its y... ...

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Staying Focused: Here’s a Great Tool for Getting W

Lori Jo Vest, Co-author of Whos Your Gladys? If you want to make the most of 201... ...

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7 Unlikely Things to Give Thanks for in Business Today

It makes sense to give thanks for what’s going right in your business life. Than... ...

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