When things aren’t going quite right, it’s easy to take an emotional slide down the catastrophic “what if” tunnel, mulling over all the possible things that might go wrong.

• What if my customer gets angry when I give him the news?
• What if I get stuck with the bill?
• What if he tells everyone how upset he is with our company?
• What if the company goes under and I lose my job, my home and end up living on the streets?

By the time you get to the end of the catastrophic tunnel, your confidence is shot and your ability to calmly handle your customers is compromised. When your thoughts are heading in a negative direction, there is something you can do to redirect your path a

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