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The Customer Service Mindset

Dealing with tough customers and challenging situations calls for a particular w... ...

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Guest Blogger Chip R. Bell on a Simple Way to Show Customers

Todays guest blogger is? Chip R. Bell, author of 18 customer service books. He? ... ...

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Guest Blogger Pete Blackshaw Asks: Is the Consumer Affairs D

Todays guest blogger is Pete Blackshaw, author of Satisfied Customers Tell Three... ...

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Guest Blogger Anthony Quinones Says Keep ‘Em Comin

Today our guest blogger is Anthony Quinones, a midlife transition coach, inspira... ...

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What Every Service Provider Needs to Know: How to Soothe a G

ward your more challenging customers. We put out the following query to a group ... ...

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Customer Service at the Speed of Change

During the bustling mid-day lunch rush, my coauthor, Lori Jo Vest and I met at a... ...

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Guest Blogger Dr. Tony Alessandra is Assuring Customer Satis

Today our guest blogger is Dr. Tony Alessandra. He has a street-wise, college-sm... ...

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Guest Blogger Laura Posey shares – How Much Does T

Our Guest blogger today is Laura Posey, Vice President and Co-Founder of Dancing... ...

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Who Are You in the Face of Frustration?

You wake up in the morning to a bright sunny day. Everything is going well . . .... ...

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