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Don’t Let Doubt Cancel Out Customer Service Result

When one sound wave runs exactly opposite another, sound is canceled out and you... ...

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GUEST BLOGGER CATHY HOLLOWAY HILL SHARES INTERNAL CUSTOMER S

Todays guest blogger is Cathy Holloway Hill. She is founder and CEO of C. Hollow... ...

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When Customers Tweet – Do You Listen?

When customers are having problems they want your company to help. When they can... ...

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Guest Bloggers Chip R. Bell and John R. Patterson Imaginativ

Today’s guest bloggers are Chip R. Bell and John R. Patterson, the authors of Ta... ...

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Too Err is Human, To Receive Forgiveness Requires Customer S

I couldn’t understand it. My husband, Cliff, was calm! He didn’t have a single c... ...

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