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Brownie Not For Sale

I broke free from a busy morning to grab a quick lunch at my favorite little san... ...

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Are the Details of Service Driving Customers to You or Drivi

This morning, I attempted to attend a yoga class at Lifetime Fitness. The class ... ...

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“Hurry Up!” Managing a Pokey Customer

Late Sunday afternoon, I was getting ready for the busy week ahead. While printi... ...

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Informed Employees = Happy Customers

Last week, I was given the wonderful opportunity to talk with a group of young m... ...

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When Customer Service Goes Wrong

Lori Jo Vest and I promised that we would have a blog entry for you every Monday... ...

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Mastermind Your Way to Success

What do you want from your business? More money . . . a career that excites you ... ...

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How to Behave So Your Customers Will, Too

Have you ever noticed that people tend to mirror each others behaviors? When a c... ...

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The Customer Service Ladder to Success

When things arent going quite right, its easy to take an emotional slide down th... ...

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The Magic of a Little Note

I am a frequent eBay shopper.? I have certain brands I like that I know I can fi... ...

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